What happened to Retail Therapy?

​RETAIL THERAPY

Years ago, our parents
went to the local Corner shop,
chatted briefly to the shopkeeper,
greeted others who were there,
and got all that they needed.
 
Now we go to the supermarket
with a trolley, and scan items
without talking with anyone,
and leaving behind,
what we really need.
 
This lack of human interaction
 is presented as a good thing.
The lack of conversation
and engagement,
is apparently saving us money.
 
But where is the welcome,
the smile or the 'thank-you'?
Shopping may be more efficient,
but have we lost the real value 
of our retail therapy?

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​PERSONAL DEVELOPMENT EXERCISE. ​
1. How can you add value with a welcome, a smile and a 'thank-you' during your shopping trips - with other customes and staff?
​2. How might retailers re-discover the real value of retail therapy? 
3. Where can we create a real personal interaction in online shopping? ​

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Day 490 of Des McCabe's Personal Development Exercises

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