What do Focus Groups tell us?

FOCUS GROUP
 
I got a sad meal at McDonald’s yesterday.
Don’t you mean a Happy Meal?
No, the toy was missing and
I was a little bit sad.
 
(two young friends discussing their lunch)

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PERSONAL DEVELOPMENT EXERCISE
1. What would others say, in private, about the product or service that you provide? 
2. Are you doing all that you should to make you happy?

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Day 179 of Des McCabe's Personal Development Exercises